Question 1

How do I book an appointment?

Accepted Answer

You can book an appointment by clicking here, or clicking on the blue button that reads: 'Book Now'.

Alternatively you can call the clinic on 01917068268 during opening hours, and speak to our receptionist to book an appointment.

Question 2

Are you open evenings and Saturdays?

Accepted Answer

Yes, we stay open late on a Monday and Wednesday evening. The clinic is also open on Saturday mornings.

Question 3

Where is the Clinic?

Accepted Answer

The clinic is located in the centre of Durham City, at 7 Old Elvet, Durham, DH1 3HL. The clinic is immediately next door to the Methodist Church. You enter in to JW Woods, and you will find our clinic on the third floor, Suite 1, above the Cosmetic Dental Clinic. You can take the lift or the stairs.

If you have the What3Words app: ///actual.calm.regime brings you to our front door.

Question 4

Where can I park?

Accepted Answer

There is paid parking available in Old Elvet (PaybyPhone app). There is also a parking garage at Prince Bishops Place - but you would need to walk a few hundreds yards to the clinic.

There are 2 disability parking bays in front of the Delta Marriott Hotel, which is immediately opposite the clinic.

Question 5

Is the clinic accessible?

Accepted Answer

Yes it is. There is an accessible lift that is suitable for wheelchair users or people with poor mobility. The lift will take you to the clinic on the Third Floor. There is also an accessible toilet on the third floor.

If you require assistance or if you prefer a home visit, please call us on 0191 706 8268.

Question 6

Do you treat children?

Accepted Answer

Yes, we treat children of all ages, including toddlers. All our clinicians are DBS checked.

If your child is younger than 16 we ask that a responsible adult accompanies them.

Question 7

How long does an appointment last?

Accepted Answer

Physiotherapy appointments last 40 minutes, whether it is your first appointment or a follow-up appointment.

Massage Therapy appointments are 30 minutes or 60 minutes.

Podiatry appointments vary from 15 minutes up to 60 minutes, depending on the type of procedure.

Pelvic Health appointments last up to 60 minutes.

Please refer to the Pricing section on our website for more detail, or speak to our receptionist on 01917068268.

Question 8

What do I need to bring with me for my appointment?

Accepted Answer

If you have any copies of medical letters or scans relating to your injury, please bring these with you on your next appointment.

Please also bring an up-to-date list of any medication you take.

Question 9

What do I need to wear for my appointment?

Accepted Answer

Wear something comfortable to your appointment. If you have a hip, knee or foot problem bring some shorts with you. If you have a neck or shoulder problem, a vest top would be preferred.

This would allow for a more comfortable examination.

Question 10

What payment methods are  accepted?

Accepted Answer

Card and Apple payments are preferred. We also accept cash.

Unfortunately we no longer accept cheque payments.

Question 11

Do you accept private medical insurance?

Accepted Answer

The clinic does not accept referrals from private medical insurance companies (this includes AXA and BUPA).

If you have private medical insurance, please call us for any further information.
 
Some insurance companies (e.g. AVIVA)  allow you to claim for treatment in retrospect, but we ask you pay for treatment at time of your appointment. We can provide you with a detailed invoice and receipt on request.

Question 12

What are your opening hours?

Accepted Answer

Monday 9am-7pm

Tuesday 9am-5pm

Wednesday 9am-6pm

Thursday 9am-5pm

Friday 9am-4pm

Saturday 9am-1pm

Question 13

How do I contact the clinic?

Accepted Answer

You could email the clinic on durhamcityphysio@gmail.com,

or you can call the clinic on 01917068268 during opening hours, and speak to our receptionist.

Alternatively you can chat to us by clicking on the green button (at the bottom) that reads 'Lets Chat!'.

0191 7068268

durhamcityphysio@gmail.com

FAQ

Frequently asked questions